Tag Archives: Mette Norgaard

Here are 3 books you can hear us present this week; Diane Ravitch; Joseph Michelli, Conant & Norgaard

This Friday (Aug. 5), 7:00 am, is the First Friday Book Synopsis.  If you live in the DFW area, this provides a great opportunity for networking, with a terrific dose of content, quickly delivered…

Karl Krayer will present his synopsis of TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (J-B Warren Bennis Series) by Douglas R Conant and Mette Norgaard.


I will present my synopsis of Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by Joseph Michelli.

Both of these will provide valuable content, with useful, transferable principles.  Come join us!, Friday, 7:00 am.  (We finish promptly by 8:05).  At the Park City Club, near the Tollway and Northwest Highway, in University Park.

Click here to register.


On Thursday (Aug. 4), noon, I will present my synopsis of The Death and Life of the American School System:  How Testing and Choice are Undermining Education, by Diane Ravitch.

This session is sponsored by CitySquare (formerly Central Dallas Ministries), and is held at noon at the Highland Park United Methodist Church (adjacent to SMU).  Read the details here.  Come join us!

This is an important book, dealing with a genuinely serious issue.

From Soup to Nuts? Maybe Not Even From Soup!

On Friday, August 5, at our First Friday Book Synopsis, I will present a book entitled Touchpoints:  Creating Powerful Leadership Connections in the Smallest of Moments (2011, San Francisco:  Jossey-Bass).  The book is part of the Warren Bennis series.

This book is co-authored by Douglas Conant, who is the retiring President and CEO of Campbell Soup, and Mette Norgaard, who is a strategic leadership consultant.

The new CEO of Campbell Soup is Denise Morrison.  She starts her new job on Monday, August 1.  You can read about her at this link from the June 27 issue of Bloomberg Business Week


As you will read in that article, the task she faces is formidable.  Not only is soup consumption down, but her own company sales have been down and no better than flat.  Nothing the company has done seems to satisfy consumers.

I don’t drink soup in the summer.  It doesn’t sound good to me. 

And, I don’t like soups that remove the sodium.  As you read in this article, Campbell tried that, and it violated the taste expectations of its consumers.

Let’s watch the developments here.  What will she do?

What do you think?  Let’s talk about it really soon!